Contact our team
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. You can reach us through live chat, email or phone for fast help with deposits, withdrawals, verification and game problems. We aim for clear, timely responses and will guide you through any account actions or troubleshooting steps. You can also submit documents via the cashier or request a callback. Our team also publishes help articles and step-by-step guides.
| Department | Contact |
|---|---|
| Customer support (live chat and email) | [email protected] (live chat: immediate) |
| General enquiries (accounts and billing) | [email protected] (reply within 48 hours) |
| Affiliate enquiries (partnerships) | [email protected] (partner team) |
| Phone (international helpline) | +44 20 7946 0958 (call back available) |
| Working hours | 24/7 (chat); Mon-Fri, 09:00-18:00 (email) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when documents are required. Please use a clear subject line and include up-to-date contact details, your account ID and any supporting files at [email protected]. Providing full information helps us prioritise and respond faster; allow time for verification and attach PDFs or screenshots where relevant to avoid delays.
Submit your enquiry
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, and live chat replies are usually faster. Complex cases such as document checks or withdrawal disputes may take longer while we investigate and coordinate with other departments. We’ll keep you informed about progress and estimated timelines until the issue is resolved.
Feedback
We value your feedback. Please let us know any suggestions, ideas, or issues you spot on the site so we can improve your experience. All submissions are reviewed carefully by our team and help shape updates to games, promotions, payments and support. Your input directly informs changes and helps us make the site easier to use for everyone.